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A Transportation Security Administration official deserves praise for helping a family who arrived in the wrong Portland. The family tried to get to Portland, Maine, but a travel agent accidentally booked them a flight to Portland International Airport (PDX) in Oregon. Instead of Maine’s Portland International Jetport (PWM), TSA officer Martin Rios was called to a checkpoint at the Oregon airport to interpret for Spanish-speaking passengers. He learned that the family had arrived the night before and had spent the night in the terminal confused. Rios took them to the ticket booth and helped them get tickets across the country. “I think I understood your situation because I was in a foreign county and the language wasn’t able to communicate with others and it is supposed to be thousands of kilometers away from you,” Rios told WMTW. “Martin is always quick to help his teammates,” said Kaitlyn Arnold, TSA board member. “He has a very positive attitude and is always smiling. I know that I can always count on Martin to be dedicated to the mission. “Rios also learned that the family was financially tight and donated money to pay for their tickets to Maine.” Is a doer and the fact that he was The decision to support these passengers in their need was both for his team as well as no surprise to our leadership, ”said Jeremy Alanis, Senior TSA Manager. “Since day one, Martin has been a shining example of what it means to be a team player. The kind of officer and person any airport in the country would have as a member of its team. “” It didn’t seem like much to me, but it made a difference to her, “said Rios. PDX presented Rios with the airport’s Make the Connection Quarterly Award in recognition of their customer service.
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